Firstly I'm not writing on here to apportion blame, only to express myself in frustration as compared to the care I received during my life from Dr Strickland and Dr Hibberd the whole set up seems to have gone downhill. I do realise funding will be a major contributing factor in how surgeries are run these days but if I see my health deteriorating through a lack of care then clearly something is wrong. I am semi-retired, have a part-time job and do my best to keep myself active and contribute to the community and the economy but to do so I need to remain as well as possible. Currently, I feel I am suffering from five physical ailments needing attention plus a list of mental health issues, how can I possibly make an appointment for ONE thing. At the moment I don't know where one ailment starts and another one finishes, all I do know is that the stress and anxiety caused at trying to make suitable appointments makes me feel worse and more anxious and isolated. Having been told on Christmas Eve that I needed to see the Doctor as soon as Christmas was over I have yet to make it happen. Several phone calls at various intervals to try and get an appointment on the same day have only resulted in the phone ringing and then cutting itself off ( hopefully I am not being cut off deliberately ? ). I plucked up the courage ( yes I needed courage ) to call in at the surgery to try and get a same day appointment ( necessary because of the medical issue concerned ) only to be told there were none available. I explained the problems I had been experiencing by phone only to be told how busy she had been and that there were only 3 lines. So does that mean there is not enough staff to answer them ? or there arn't enough lines ? ( in which case, if not, then the lack of staff would only make things worse ). Triage is not an option as I have already spoken over the phone. We as a society are all being shoved down the same route of 1) on line 2) telephone 3) actually speaking to someone face to face, what a sad world we live in that I have to review on line to express my opinions. It is no wonder we are all stressed up to the eye balls ! :-(
Swanton Morley Surgery is a UK Doctor based in Dereham, East of England. Swanton Morley Surgery is located at Dereham Road, Swanton Morley, Dereham NR20 4LT, UK.
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